Family & members
Create a family, invite members, approve join requests, and switch families.
Help Center
How can we help?
Here are the most common questions about using Family Points. If you can't find an answer, you can also contact us directly.
Email us →Tasks & points
Post tasks, submit proof, review, and credit points.
Shop & rewards
Items, inventory, redemption, fulfillment, and cancellation refunds.
Account & security
Email verification, password recovery, notifications, and account deletion.
FAQ
Find answers fast
How do I invite family members?+
A family admin can generate an invite link or QR code, or send the family code to members. After they register or sign in and submit a join request, the admin approves it and they can enter the family space.
Why didn't I get points right after finishing a task?+
After you submit a task, it usually needs review by the task creator or a designated reviewer. Only once it is approved are the reward points automatically credited to your current family's points account.
Can I withdraw family points as cash?+
No. Family points are records of encouragement within a family. They are not currency or a payment method, and cannot be topped up, withdrawn, transferred to another family, or exchanged for cash.
What if I'm not receiving notifications?+
First check the notification status on the app's Settings page, then allow Family Points to send notifications in your phone's system settings. Even without system push enabled, in-app notifications still work.
Can one account join multiple families?+
Yes. You can create or join multiple families and switch between them in Settings. Roles, points, tasks, and shop data are isolated between different families.
What if I forgot my password?+
If your account has a bound and verified email, choose "Forgot password" on the sign-in page and reset your password with the email verification code.
Account & data
How to permanently delete your account
You can complete the deletion directly in the app — no extra web form needed.
- 1Open Family Points and sign in
- 2Go to Settings and find "Delete account"
- 3Enter your current password to confirm
- 4Read the notice, then choose "Delete permanently"
Before you delete
If you are the only admin of a family that still has other members, please assign another member as admin first. Account deletion cannot be undone; personal data is deleted or anonymized, and the shared family ledger keeps only anonymous history. A family with only you in it is deleted at the same time.