This policy is a product text written from the current product implementation. Before the official launch, it should still be reviewed by the actual operating entity, the privacy officer, and legal counsel for the target service regions, and supplemented with the operating entity, registered address, and effective date.
1. Scope
This policy applies to the Family Points app, this website, and the services that support these products. Family Points helps family members create or join family spaces, post and complete tasks, review results, record points, redeem family rewards, and interact with each other.
2. Data we process
2.1 Account and family profile
This includes your username, display name, the email address you choose to provide, encrypted login credentials, account status, and the families you belong to, family roles, invitations, and join requests. The server stores only salted password hashes; quick-login information on your device is kept in the secure storage provided by the operating system.
2.2 Content you create
This includes task titles and descriptions, completion notes and proof images, family feed posts, comments, likes, family shop items and images, and redemption and fulfillment records. This data is used to provide the corresponding features to you and your family members.
2.3 Points and activity records
This includes point balances, point transactions, task submissions and reviews, redemptions and refunds, member and permission changes, and the audit records required to maintain the family ledger.
2.4 Device, notification, and usage data
When you enable system notifications, we process push installation identifiers, platform, and notification status. To keep the service reliable and improve the experience, we may process app version, OS version, language, page visits, sessions, and feature interaction events. Analytics events never include passwords, verification codes, access tokens, task notes, the text of family posts or comments, image addresses, or notification content.
3. How we use data
- Creating accounts, verifying identity, and helping you sign in or recover your password;
- Providing family, task, review, points, shop, interaction, and notification features;
- Keeping data and permissions isolated between family spaces;
- Troubleshooting, preventing abuse, and protecting account and service security;
- Producing de-identified, aggregated product metrics to understand whether features are stable and easy to use.
We do not turn family points or family shop data into platform operations points, and we never modify a family's points ledger, shop items, or redemption records from the operations console.
5. Storage, retention, and security
We keep data only for the shortest period needed to provide the service. In the current system configuration, raw analytics events are planned to be retained for 180 days, and de-identified aggregates and operations audit data for 24 months; uploaded images that are no longer referenced by the business are deleted under cleanup rules. After account deletion, your profile, email, push devices, personal analytics details, posts, comments, and task proofs are deleted or anonymized; the shared family ledger keeps only historical records that cannot directly identify you.
We use transport encryption, access control, password hashing, family space isolation, token revocation, and controlled data retention. No system can promise absolute security; if a security incident affects your rights, we will handle it and notify you in accordance with applicable law.
6. Your rights
In the app's Settings you can view or change your display name, bind and verify your email, change your password, manage notifications, and permanently delete your account. Deletion requires re-entering your current password; if you are the only admin of a family that still has other members, you must assign another admin first. A family with only you in it is deleted together with your account.
To access, correct, or delete your personal data, or to raise questions about this policy, contact us through the details on this page. We will verify your identity and handle the request in accordance with applicable law.
7. Protecting minors
Family Points may be used by minors within a family. Guardians should guide family members according to their age and understanding, and should be careful when creating tasks, uploading images, or sharing content. Before the product officially operates for minors, the operator will complete guardian notice, consent mechanisms, and a dedicated compliance review for each service region.
8. Policy updates
We may update this policy when product features or legal requirements change. Significant changes will be announced through the app, this website, or other appropriate means. The most recent update date is shown at the top of this page.
9. Contact us
For privacy-related questions, email support@familypoints.app. Before the official launch, these contact details will be confirmed by the actual operating entity and supplemented with full entity information.